MANAGEMENT DEVELOPMENT TRAINING Back to top

Overview: an introduction to management training embracing many key areas - ideal for those with many years' management experience with little formal training, or for those new to the role.

• Leaders versus managers
• Strategic decision-making and planning
• Setting and reaching targets - for self and others
• People management Managing conflict
• Time management
• Managing change
• Stress management

Learning outcomes: become familiar with key management concepts and theory, and be empowered with effective management skills that can be utilised in your role.

HUMAN RESOURCES FOR SMEs Back to top

Overview: develops the necessary HR skills to help the generalist manager work towards meeting legal and regulatory HR requirements within the SME.

• HR issues for SMEs
• Equal Opportunities
• Developing competency based frameworks
• Effective recruitment and selection
• Staff development, review and appraisals
• Disciplinary procedures
• Counselling
• PAYE and NI

Learning outcomes: the generalist manager will become familiar with main elements of the Human Resources function, will be able to grasp key HR concepts such as Planning, HR management and review and be conversant with key inter-personal skills associated with an effective HR professional.

DEVELOPING APPRAISAL SKILLS FOR MANAGERS Back to top

Overview: a tailored workshop designed to assist and develop the skills of managers in the techniques required to carry out effective appraisal performance reviews.

• Performance measurement tools
• Identification of core competencies
• The staff appraisal process
• Appraisal documentation
• dentifying and responding to training needs
• How to give constructive feedback
• Managing conflict in appraisals

Learning outcomes: on completion of this workshop, the manager will be more confident and competent in relation to carrying out an appraisal and will be conversant with the key skills required in order to more effectively develop the appraisal process.

TRAIN THE TRAINER Back to top

Overview: allows individuals with no or limited experience of training to develop the necessary skills and techniques associated with an effective trainer.

• Preparation and planning
• Presenting a postive image
• Knowing your audience
• Training materials
• Ice breakers
• Questioning techniques
• Group inclusion
• Capturing and maintaing audience interest
• Identifying kinesthetic, visual and auditory learners
• Non-verbal communication
• Reflection and reinforcement
• Dealing with difficult trainees
• Assessment and evaluation

Learning outcomes: on completion of this workshop, the prospective trainer will clearly understand the skills and techniques required to effectively carry out training on a one-to-one or group basis.

MARKETING FOR NON-MARKETING MANAGERS Back to top

Overview: An introduction to the fundamentals of marketing illustrating how proven marketing techniques can aid non-marketing managers to make better business-related decisions that have a direct positive impact on the bottom line.

• Strategic planning and the role of marketing
• Marketing orientation - customer focus
• Conducting a SWOT analysis
• Positioning and the marketing mix
• Identifying your market
• The marketing mix: the 4 Ps
• Designing marketing strategies
• Implementing the marketing plan

Learning outcomes: allows the generalist manager to embrace key marketing concepts to improve strategic planning and decision making based on enhanced market awareness.

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