Overview: an introduction to management training embracing many key areas - ideal for those with many years' management experience with little formal training, or for those new to the role.

• Leaders versus managers
• Strategic decision-making and planning
• Setting and reaching targets - for self and others
• People management Managing conflict
• Time management
• Managing change
• Stress management

Learning outcomes: become familiar with key management concepts and theory, and be empowered with effective management skills that can be utilised in your role.

Overview: develops the necessary HR skills to help the generalist manager work towards meeting legal and regulatory HR requirements within the SME.

• HR issues for SMEs
• Equal Opportunities
• Developing competency based frameworks
• Effective recruitment and selection
• Staff development, review and appraisals
• Disciplinary procedures
• Counselling
• PAYE and NI

Learning outcomes: the generalist manager will become familiar with main elements of the Human Resources function, will be able to grasp key HR concepts such as Planning, HR management and review and be conversant with key interpersonal skills associated with an effective HR professional.

Overview: a tailored workshop designed to assist and develop the skills of managers in the techniques required to carry out effective appraisal performance reviews.

• Performance measurement tools
• Identification of core competencies
• The staff appraisal process
• Appraisal documentation
• Identifying and responding to training needs
• How to give constructive feedback
• Managing conflict in appraisals

Learning outcomes: on completion of this workshop, the manager will be more confident and competent in relation to carrying out an appraisal and will be conversant with the key skills required in order to more effectively develop the appraisal process.

Overview: allows individuals with no or limited experience of training to develop the necessary skills and techniques associated with an effective trainer.

• Preparation and planning
• Presenting a positive image
• Knowing your audience
• Training materials
• Ice breakers
• Questioning techniques
• Group inclusion
• Capturing and maintaining audience interest
• Identifying kinaesthetic, visual and auditory learners
• Non-verbal communication
• Reflection and reinforcement
• Dealing with difficult trainees
• Assessment and evaluation

Learning outcomes: on completion of this workshop, the prospective trainer will clearly understand the skills and techniques required to effectively carry out training on a one-to-one or group basis.

Overview: An introduction to the fundamentals of marketing illustrating how proven marketing techniques can aid non-marketing managers to make better business-related decisions that have a direct positive impact on the bottom line.

• Strategic planning and the role of marketing
• Marketing orientation - customer focus
• Conducting a SWOT analysis
• Positioning and the marketing mix
• Identifying your market
• The marketing mix: the 4 Ps
• Designing marketing strategies
• Implementing the marketing plan

Learning outcomes: allows the generalist manager to embrace key marketing concepts to improve strategic planning and decision making based on enhanced market awareness.

Overview: to enable participants to identify their own leadership style, and learn how to adapt and modify their style to help motivate those around them.

• Leadership skills and styles
• Leadership and emotional intelligence
• Developing a shared vision and mission
• Motivational leadership
• Team-building
• Approaches to decision making

Learning outcomes: participants will have developed an understanding of how their own personal leadership style differs from others in their organisation, and understand how their style impacts on the motivation and performance of others. Participants will learn how to achieve the best from others - both subordinates and managers - in a range of situations through adapting their behaviour.

Overview: designed for those new to the sales role and those that want to polish their skills, this workshop concentrates on how sales people can empower themselves to increase their sales potential.

• The sales process
• Sales competencies
• Selling to personalities
• Listening and questioning skills
• Visiting customers
• Telemarketing versus telesales
• Features, advantages and benefits
• Dealing with objections
• Buying signals and closing the sale
• What next - after the sale

Learning outcomes: participants will learn how to maximise their key strengths and minimise their weaknesses in order to fully develop and exploit sales leads and close sales effectively. Emphasis is placed on developing and executing an action plan to help them achieve their target.

Overview: designed to instruct new staff and update current employees in the fundamental principles of customer care.

• Communications skills
• Learning to listen
• Questioning techniques
• Selling to different personalities
• Features, advantages and benefits
• Creating long-term customers
• Features, advantages and benefits
• Dealing with objections

Learning outcomes: all trainees will have a better understanding of how to increase levels of customer satisfaction and develop customer focus.

Overview: aimed at middle management and supervisors, this workshop encourages participants to overcome the most common communication barriers within an organisation that lead to low morale and poor performance.

• Principles of effective communication
• Projecting a professional image
• Building and managing relationships
• Improving your listening skills
• Communicating assertively
• Dealing with conflict
• Influencing others

Learning outcomes: participants will be able to develop the communication skills required for working in a team environment in order to get the best out of the people that they work with.

• Planning the presentation
• Effective communication
• Overcoming nervousness
• Presenting a positive image
• Using visual aids effectively
• Capturing and maintaining audience interest
• Controlling question and answer sessions

Overview: designed for people who need an introduction to effective time management, this practical workshop shows participants how to prepare ahead, deal with excessive workloads, allocate resources effectively, and deal with the unexpected.

• Planning and defining objectives
• Setting priorities and goals
• Effective decision-making
• Delegation
• Managing meetings
• Managing paperwork
• Organising your office

Learning outcomes: participants will have completed an assessment of their current time management practices and have developed ways of improving their method of working to meet their goals more efficiently.