Personal Effectiveness Training Solutions
Each of the following workshops are one day in length. Prices are available on request.

Effective Leadership Skills
Effective Sales Techniques
Customer Care
Mastering Communication Skills
Effective Presentation Skills
Practical Time Management Skills

EFFECTIVE LEADERSHIP SKILLS Back to top

Overview: to enable participants to identify their own leadership style, and learn how to adapt and modify their style to help motivate those around them.

• Leadership skills and styles
• Leadership and emotional intelligence
• Developing a shared vision and mission
• Motivational leadership
• Team-building
• Approaches to decision making

Learning outcomes: participants will have developed an understanding of how their own personal leadership style differs from others in their organisation, and understand how their style impacts on the motivation and performance of others. Participants will learn how to achieve the best from others - both subordinates and managers - in a a range of situations through adapting their behaviour.

EFFECTIVE SALES TECHNIQUES Back to top

Overview: designed for those new to the sales role and those that want to polish their skills, this workshop concentrates on how sales people can empower themselves to increase their sales potential.

• The sales process
• Sales competencies
• Selling to personalities
• Listening and questioning skills
• Visiting customers
• Telemarketing versus telesales
• Features, advantages and benefits
• Dealing with objections
• Buying signals and closing the sale
• What next - after the sale

Learning outcomes: participants will learn how to maximise their key strengths and minimise their weaknesses in order to fully develop and exploit sales leads and close sales effectively. Emphasis is placed on developing and executing an action plan to help them achieve their target.

CUSTOMER CARE Back to top

Overview: designed to instruct new staff and update current employees in the fundamental principles of customer care.

• Communications skills
• Learning to listen
• Questioning techniques
• Selling to different personalities
• Features, advantages and benefits
• Creating long-term customers
• Features, advantages and benefits
• Dealing with objections

Learning outcomes: all trainees will have a better understanding of how to increase levels of customer satisfaction and develop customer focus.

MASTERING COMMUNICATION SKILLS Back to top

Overview: aimed at middle management and supervisors, this workshop encourages participants to overcome the most common communication barriers within an organisation that lead to low morale and poor performance.

• Principles of effective communication
• Projecting a professional image
• Building and managing relationships
• Improving your listening skills
• Communicating assertively
• Dealing with conflict
• Influencing others

Learning outcomes: participants will be able to develop the communication skills required for working in a team environment in order to get the best out of the people that they work with.

EFFECTIVE PRESENTATION SKILLS Back to top

• Planning the presentation
• Effective communication
• Overcoming nervousness
• Presenting a positive image
• Using visual aids effectively
• Capturing and maintaining audience interest
• Controlling question and answer sessions

PRACTICAL TIME MANAGEMENT SKILLS Back to top

Overview: designed for people who need an introduction to effective time management, this practical workshop shows participants how to prepare ahead, deal with excessive workloads, allocate resources effectively, and deal with the unexpected.

• Planning and defining objectives
• Setting priorities and goals
• Effective decision-making
• Delegation
• Managing meetings
• Managing paperwork
• Organising your office

Learning outcomes: participants will have completed an assessment of their current time management practices and have developed ways of improving their method of working to meet their goals more efficiently.

For further information, please contact us.

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