Overview: this workshop is tailored individually for each Client and covers all areas of internal quality auditing, from the planning stage, through to conducting the audit and follow up action, in line with ISO 9001:2000.

• Quality Management Principles
• Overview of ISO 9001:2000
• Planning and preparing for an audit
• Flowcharts and checklists
• Human aspects of auditing
• Performing an audit
• Reporting findings and non-conformances
• Follow up action

Learning outcomes: gives auditors the confidence to perform successful internal quality audits, required for the effective maintenance and continual improvement of each company's QMS.

Overview: to familiarise managers and employees with the requirements and benefits of ISO 9001:2000 in the context of their organisation.

• Purpose of ISO 9000:2000 family of standards
• Application of ISO 9001:2000
• The terminology
• The eight management principles
• The process model
• The quality cycle
• The purpose and benefits of establishing a Quality Policy with measurable objectives
• How to demonstrate continuous improvement
• The flexible approach to documentation

Overview: a tailored workshop designed to instruct the Quality Representative in the management and content of your company's QMS. Pays particular attention to developing the QMS in the organisational context of the client.

• Role and responsibilities: the remit of the Quality Representative
• Administration and management of the QMS
• Structure of the QMS
• Continual improvement and the QMS: what can and cannot be changed
• The process approach and quality procedures
• The management review
• Managing the internal audit schedule and auditors
• The external audit

Learning outcomes: to develop an in-depth understanding of the QMS, helping them embrace the concepts of continual improvement and customer focus. Offering helpful hints and tips, it will give them the confidence to develop a more streamlined QMS, whilst addressing the requirements of ISO 9001:2000.

Overview: a tailored workshop for Quality Managers designed to give them the confidence to take advantage of ISO 9001:2000's inherent flexibility and to amend and develop their Quality Management System accordingly, whilst encompassing continual improvement as per ISO 9004.

• Key aspects of ISO 9001:2000 and ISO 9004:2000
• Translating the Standard into practice
• Documentation requirements
• Monitoring, measurement and analysis: preventive and corrective action
• Customer satisfaction
• Continual improvement
• Developing and maintaining employee and management commitment
• Your Quality Manual and System: recommended action points

Learning outcomes: allows Quality Managers to further develop their understanding of ISO 9001:2000 and ISO 9004:2000 and fully embrace the ethos of quality management in the context of their company.

Integrated Management System training is also available on request.

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